Posts Tagged ‘complaint’

Impenetrable Amazon


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When a company gets as big as Amazon, it can sometimes be difficult getting through to them.

A case in point is Amazon UK’s listing of Girls Kissing Volume 1, my new book.

When they first listed it (approximately 18 months ago) they called it “Girls Kissing V1″, which was wrong – it wasn’t version one, as they were saying, but VOLUME 1. So I filled in their Author forms, submitted them, and waited. Nothing happened, so I asked my publisher to put them right. Months later Amazon UK finally made a change, only this time with a further incorrect listing – “Girls Kissing: Volume 1: v. 1″! Volume one and version one…

You might think that something like this isn’t worth worrying about, but when you’ve spent years working on a project like this you don’t want the finer details ruined by idiots! Getting the title right is important

Anyway, since the revision I have submitted at least three author forms to Amazon, asking for a correction, and my publisher has tried too. To no avail. Amazon, for some reason, does not want to listen. It’s frustrating.

Maybe if enough people point out their mistake they might change it to the correct title – Girls Kissing Volume 1?

As a footnote: a similar thing happened when the book went on sale at play.com – the original title wasn’t right. So I emailed them and they changed it to something else that was wrong. So I emailed them back and they quickly put it right. At least play.com’s data entry people are reachable, and are capable of rectifying mistakes.

Whether Amazon is, or ever will be, still remains to be seen.

Will Amazon UK ever get the title right on my book?

Will Amazon UK ever get the title right on my book?

Girls Kissing Volume 1 is available from:
Amazon UK, Play.com, Amazon USA, Amazon France, FAB Press
:-)